Fortnite ‘audio resets to 0’ or ‘sound not working’ after v21.20 update

[Updated] Fortnite
Written by ga_dahmani
[Updated] Fortnite

Here is the crux of the article in video form:

New updates are being added at the end of this story…….

The original story (published July 7, 2022) is as follows:

Since its release in 2017, Fortnite has become a worldwide phenomenon. Last year, the title spawned over $5.8 billion in revenue.

It also happens to be the first game to run on Unreal Engine 5.0 developed internally by Epic Games.


But shortly after the developers made the change, players reported various issues, such as the PC version getting stuck loading or connecting the screen and many being unable to dig up chests buried in the sand.

In addition to the issue, Fortnite players are now reporting audio resetting to 0 or sound not working on Xbox, PlayStation, and PC (1,two,3,4,5).

It seems that the problem arose after the v21.20 update. Many said that the sound stops working in the game and especially on the victory screen.

Some tried to restart the console and the game, but that doesn’t help either. Below are some reports of Fortnite players for whom the audio is reset to 0 after the v21.20 update.

Click/tap to enlarge image (Font)

PC player here. After this new patch today 6/7/22, every time I load a new game or leave a game to go back to the lobby, my audio setting drops to 0% and I have to manually turn it back on. This happens every new game, whether you load from the lobby or from the previous game. During the loading screen to enter the pre-game lobby island, all sound cuts out because the game has reduced all my sound settings to 0%. The same thing happens when I leave a match to go back to the lobby. I tried restarting the game/computer. And I have also tried verifying files.

All audio categories except “Main” revert to ZERO volume EVERY TIME I join a match. If I go into settings and turn them all up manually, they stay active for that one match, then they all go back to ZERO VOLUME again after the match is over. That includes music, dialogue, sound effects, voice chat, cinematics, and picture-in-picture. The only setting that remains active is Main, but with all the others set to zero, that leaves no sound. It’s too cumbersome to have to adjust each volume setting for each individual match.

Unfortunately, the developers of Fortnite have not yet acknowledged the problem. We hope that they will find out the root cause of the problem soon and fix it as soon as possible.

As always, we’ll be keeping an eye on the matter and will update this space when the bug is resolved, so stay tuned. In the meantime, check out our Fortnite bug and issue tracker for similar issues affecting players.

Update 1 (July 8)

13:38 (CST): One of the affected players suggested that resetting the audio settings could help him resolve this issue. So he can try this workaround and see if it helps.

try to reset it. I had the same problem but I reset it and it worked fine after (Font)

Update 2 (July 11)

11:30 a.m. (CST): Fortnite has acknowledged the issue where the audio resets to 0 and is looking into it. However, they did not provide any ETA for the fix.

We are aware of and are investigating an issue where the audio on some players may reset to 0 and settings changes may not be saved. We will provide an update when this is resolved. (Font)

Update 3 (July 27)

18:27 (CST): Fortnite status has confirmed that the issue where the audio resets to 0 has now been resolved.

Note: We have more such stories in our dedicated gaming section, so be sure to follow them too.

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